If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.r computer, Adjust your settings here, and while you are here check the key code listed. On the next screen, click the Access & Permissions tab at the top. If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. Check to make sure that all permissions are set to Access. Locate the profile (Email address) you are wanting to use to log in. Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly. This can also be caused by a few different things, but I think this could be in your account setup and user permisions. Please check below which is by one of our Forum VIP ? OpenText NetIQ Advanced Authentication Tips & Info 0. ![]()
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